Y15 Privacy Policy — User Data Protection
This Privacy Policy explains how y15 collects, uses, stores, and protects your personal information when you use our platform. We are committed to respecting the privacy of every Malaysian user who places their trust in us.
Effective date: 1 January 2026. By using the y15 platform, you agree to this policy.
1. Information We Collect
When you register or use the y15 platform, we may collect the following categories of information:
- Account Information: Full name, date of birth, email address, phone number, and encrypted password. This information is required to create and verify your account identity.
- Payment Information: Payment method details used for MYR deposits and withdrawals, including account holder name, financial institution, and transaction reference numbers. We do not store full card numbers — this information is processed directly by certified payment providers.
- Device & Browser Information: Device type, operating system, IP address, browser type, screen resolution, and device identifiers used to access our platform.
- Usage Data: Pages visited, access times, betting and game records, and navigation patterns within the platform.
- Additional information you voluntarily provide when contacting customer support or completing feedback forms.
2. How We Use Your Information
Y15 uses collected information only for legitimate and necessary purposes, including:
- Verifying user identity and securely processing account registration.
- Processing deposits, withdrawals, and financial transactions in MYR accurately and securely.
- Providing effective customer support and addressing your enquiries or complaints.
- Enhancing user experience through analysis of platform usage patterns.
- Sending important notifications related to your account, security, or policy changes.
- Complying with applicable legal and regulatory requirements in Malaysia, including anti-money laundering (AML) obligations.
Data Category Summary
- Account & Identity Information
- MYR payment data (securely processed)
- Device & browser information
- Platform usage data
- Customer Support Information
3. Cookies & Tracking Technologies
What Cookies We Use
Y15 uses cookies and similar technologies to enhance platform functionality and user experience. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies: Required for core functions such as session login and account security. Cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform so we can make continuous improvements.
- Preference Cookies: Saves personal preferences such as your preferred language and display settings.
User Cookie Controls
You can manage your cookie settings through your browser. Most modern browsers allow you to view, delete, or block cookies according to your preferences.
Please note that disabling essential cookies may affect the functionality of the y15 platform, including your ability to log in and process transactions securely. Third-party cookies associated with our payment providers are governed by their respective privacy policies.
For more information on managing cookies, refer to your browser's documentation.
4. Data Storage, Security & Third-Party Sharing
How We Protect Your Data
All y15 user data is stored on servers protected with industry-standard SSL/TLS encryption. Passwords are stored in an irreversible hashed format. Access to users' personal data is restricted to staff who require it to carry out legitimate duties only.
We conduct regular security audits and employ ongoing protective measures to detect and prevent unauthorised access, data breaches, and other cyber threats.
Data Retention Period
Your personal data is retained for as long as your account is active or as needed to fulfil the purposes outlined in this policy. Following account closure, certain data may be retained for periods required under Malaysian law, particularly financial records needed for regulatory compliance.
Third-Party Sharing
Y15 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, we may share data in the following limited circumstances:
- Payment Provider: Transaction information required to process MYR deposits and withdrawals is shared with certified payment providers solely for transaction purposes.
- Game Provider: Game data required for the technical operation of our casino and Sports Betting services.
- Legal Obligation: If required by Malaysian law or the directive of a competent authority.
- All third parties involved are bound by confidentiality agreements and must adhere to equivalent data protection standards.
5. User Rights & How to Exercise Them
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe once your identity has been verified.
If your information is inaccurate or incomplete, you can update it through your account settings or by contacting the y15 support team directly.
You may request the deletion of your personal data by closing your account. This request is subject to applicable record-keeping obligations under Malaysian law.
How to Exercise Your Rights
To exercise any of the rights above, contact the y15 support team by email at [email protected]. Please include your account details and a clear description of your request. We will respond within thirty (30) business days. For general privacy enquiries, you may also refer to FAQ page us.
6. Policy Changes & How to Contact Us
Privacy Policy Updates
Y15 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform services. Any changes made will be published on this page along with an updated effective date.
We encourage you to review this page periodically. Continued use of the y15 platform after changes are published will be considered acceptance of the updated Privacy Policy. For significant changes, we may send a notification to the email address registered to your account.
Applicable Law
This Privacy Policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA) and applicable regulations in force. Any dispute relating to data privacy shall be resolved in accordance with the mechanisms prescribed under Malaysian law.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Privacy Support Email:
We aim to respond to all privacy-related enquiries within thirty (30) business days from the date of receipt.
Related Policy Links
Questions About Your Data?
The y15 team is ready to help you understand how we handle your personal information. Contact us or visit the frequently asked questions for answers to common questions. If you don't have an account yet, register now with the confidence that your data is protected.